Terms of Guarantee & Change of products / goods
- Warranty applies only with a proof of purchase.
- The duration of the guarantee set by each manufacturer is 12/24 or more months and always depends on the manufacturer's instruction, is valid from the date of purchase of the device.
- If a guaranteed products present technical problem must necessarily go to workshops and supervised by the technical department. MEGAELECTRIC is not responsible for the period of repair of the product but it depends on the product manufacturer. MEGAELECTRIC is responsible for the repair of the guaranteed products when a product is not possible to be repaired Megaelectric will replace it with an equal or a greater value products.
- In all cases the duration of the product warranty continue from the date of purchase
In any case money is not refundable
- Products that warranty period has been expired MEGAELECTRIC undertakes the repair of products assuming that there are spare parts / accessories of the product. MEGAELECTRIC is responsible for updating the client for any repair cost when it exceeds € 40,00 (incl. VAT). For guaranteed and non-guaranteed products that the customer did not pick up within six (6) months MEGAELECTRIC is not responsible for their storage. The evaluation / assessment and cost repair of the product is € 20,00 (incl. VAT) and pay in advance by the client regardless of the decision to proceed for repair.
- Charging feesare for the products that the customer delivers himself in the stores of MEGAELECTRIC, for products that have been delievered at home the repair costs will be discussed with the shops of the MEGAELECTRIC and the customer.
Changes / Refunds / charges
- Changes for the products can be made only with a presentation of a proof of purchase, provided that they have not be used and the product condition is as its been originaly be purchased and that the product elapsed period of seven (7) working days.
- MEGAELECTRIC has the right to charge 20% of the product value if the product is been used and the condition is not as its been originaly purchased.
No changes are made to products used as:
- Personal care products (clippers, razors, electric toothbrushes, hair removal machines)
- installation labor, delivery, product maintenance
- used appliances (washers, dryers, stoves, refrigerators, ovens, hobs, microwaves, food preparation appliances) consumables